Ordering & Shipping
In-stock items are normally shipped within two business days of receiving your order, not including civil or religious holidays. Shipping charges are automatically calculated, based on the weight of your order, the destination, and your selected options.
Please note that the estimated delivery dates shown at checkout at estimates only, and are not guaranteed. Once your package is given to the shipping carrier, we have no control over transit times, and we will not issue refunds for shipments which arrive after the estimated date.
For international orders, all customs duties, taxes, and other import fees are the responsibility of the buyer. The shipping costs shown at checkout do not include import duties, taxes, or fees. If applicable, they will be charged by customs in the destination country. You will be contacted separately by the courier to pay these. It is the buyer's exclusive responsibility to understand and pay all duties, taxes, fees, or other charges associated with the import of goods into any country other than the United States.
Please note that, under our distribution agreement with the Prometheus Trust, we can only ship to addresses in the United States, Canada, and Mexico. For orders to the rest of the world, please order directly from the Prometheus Trust, at https://www.prometheustrust.co.uk/.
Items in unread, in like-new condition, may be returned within 30 days of the date of delivery. Shipping costs are non-refundable, unless the return is a result of our error. To start a return, please contact us at email@example.com for instructions. Items sent back to us without first requesting a return will not be accepted.
If an item has been damaged in transit, or if we have made some other error (we're only human; it happens!), please contact us at firstname.lastname@example.org, to let us know what happened, so that we can arrange to make things right. In your email, please include your name, order number, and (if possible) a photo of any damaged item, along with any other relevant information.