Shipping policy

Ordering & Shipping

In-stock items are normally shipped within two business days of receiving your order, not including civil or religious holidays. Shipping charges are automatically calculated, based on the weight of your order, the destination, and your selected options.

Please note that, under our distribution agreement with the Prometheus Trust, we can only ship to addresses in the United States, Canada, and Mexico. For orders to the rest of the world, please order directly from the Prometheus Trust, at https://www.prometheustrust.co.uk/.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your book(s) must be unread, in like-new condition. Shipping costs are non-refundable, unless the return is a result of our error.  To start a return, please contact us at sales@kindredstarbooks.com for instructions. Items sent back to us without first requesting a return will not be accepted.

If an item has been damaged in transit, or if we have made some other error (we're only human; it happens!), please contact us at sales@kindredstarbooks.com, to let us know what happened, so that we can arrange to make things right.  In your email, please include your name and order number, along with any other relevant information.